How long does it take to ship my
order?
Orders are shipped the
same day they are received. Orders received after 2:00 pm EST will ship the
following business day. Some larger orders may require 48 hours. We ship from RI
and our common shipping method is UPS Ground. If you require shipping via
Federal Express, please contact our customer service department for a quotation.
I do not see what I am looking
for, how can we find other frame styles?
I am looking for a particular item number of a frame. Do you carry it?
ePictureframes.net has
access to every frame that our fine name brand companies: Burnes of Boston, Malden International Design, Carr,
Sheridan, Photo Friends and Fetco currently
manufactures. Please email us at
info@epictureframes.net with an item number or a very specific description of
the frame or photo album you are looking for. We will email back to you within 1
business day with a price and delivery time.
I am looking for a specific size
frame. Do you carry them?
ePictureframes.net can offer
you frames in over 20 different sizes. Our smallest frames hold a 1 ½” x 2 ½”
photo all the way up to our largest opening size which holds an 18” x 34” photo.
Email us at info@epictureframes.net to inquire about a particular size. Please be
sure to tell us the size you are looking for as well as the material (wood,
metal, etc.), vertical or horizontal orientation and quantity you are looking
for. We will email back to you within 1 business day with all the styles that
fit your criteria as well as a price for each.
What do the frame sizes refer to?
For instance a 4" x 6"?
The frame sizes refer to the size photo that will fit
properly into that frame. It does not refer to the outer dimensions of the
frame. For example, a 4" x 6" frame will hold a 4" x 6" photo properly. The
outer dimension of a particular frame depends on how wide that particular
molding is.
How do I know if stock is
available?
We keep a strong
inventory of every item shown on epictureframes.net. In the unlikely event of a
stock out, we will email you with an estimated ship date.
What is your warranty policy?
All products sold by
epictureframes.net are guaranteed against defects in materials and workmanship.
Please note that some of our products use natural materials such as woods in the
manufacturing of our products. These items will have variations; these
variations are not defects and will not be viewed as defects. We will repair or
replace any defective products.
What is your return policy?
ePictureframes.net is
happy to accept returns from customers who choose to return our products for any
reason. Please note that products returned for reasons other than defects in
materials and workmanship are to be returned at the customers’ expense (shipped
pre-paid).
Are there any price breaks
available if I order a large quantity?
Yes! If you are interested in ordering more than 75 pieces in
total, please email us at
info@epictureframes.net in regards to quantity discounts.
Do you sell refills for photo albums?
No, most of the photo albums we sell are not refillable.
Do you offer engraving on your products for consumers?
No. Our suggestion is
to take our products to a local jeweler or a mall store.
Do you offer engraving of logos on
your products for business gifts?
Yes, please email
us a digital file containing the logo you would like engraved as well as the
style and quantity of the frame you would like engraved and we will contact you
with a quotation. There is a 50 piece minimum quantity required.
Do you sell poster frames?
No, although our larger
collage frames could accommodate a poster. They are available in sizes 18” x 26”
and 18” x 34”. You would only need to remove the pre-cut collage mat inside the
frame and it would be ready to accept a poster.
ePictureframes.net
Customer Service
84 Cutler Street
Warren, RI 02885
info@epictureframes.net
Toll Free: 800-650-2249
Phone:
401-247-7740
Fax: 401-247-7720